Refund & Order Policy
Last updated: July 2026
Ealuma curates personalised, perishable gifts made to order. Because each gift is prepared specifically for your recipient, we are unable to accept returns or exchanges once an order has been placed.
If something goes wrong
We take full responsibility for the quality of every gift we send. If your order arrives damaged, is significantly different from what was agreed, or is not delivered, please contact us within 48 hours of the expected delivery date.
We will arrange a replacement, a credit, or a full refund — your choice. No lengthy process, no questions asked.
Order changes and cancellations
If you need to change or cancel your order, please contact us as soon as possible. We will do everything we can to accommodate changes before preparation begins. Once a gift has been prepared and dispatched, changes may no longer be possible.
Statutory rights
Nothing in this policy affects your statutory rights under the consumer protection laws of your country. In particular, customers in Australia, the United Kingdom, and the European Union retain full statutory rights regardless of the nature of the product.
Contact
For any issue with your order: concierge@ealuma.com
We aim to respond within a few hours.